Privacy Policy
Last updated: 4 September 2026
This Privacy Policy governs the manner in which Women & Children Centre ("we", "us", "our") collects, uses, maintains, and discloses information collected from users of this website, in accordance with Singapore's Personal Data Protection Act (PDPA).
1. Personal Identification Information
We may collect personal identification information from you in a variety of ways, including when you submit an appointment request or enquiry form, contact us by phone, WhatsApp, or email, or receive physiotherapy or podiatry treatment at our clinics. This may include your name, contact number, email address, and, where relevant to your care, health and medical information collected as part of your clinical assessment and treatment.
You may browse our website without providing any personal information. We collect personal identification information only if you voluntarily submit it to us; you may decline to provide it, though this may prevent us from responding to your enquiry or arranging your appointment.
2. Non-Personal Identification Information
We may collect non-personal identification information whenever you interact with our website. This may include your browser type, device type, and technical information about your connection to our site, such as your operating system and internet service provider.
4. How We Use Your Information
We use personal data to:
- Respond to enquiries and schedule appointments;
- Provide, manage, and follow up on clinical care;
- Maintain accurate patient and billing records;
- Communicate appointment reminders and clinic updates; and
- Comply with our legal and regulatory obligations.
We do not use your personal data for advertising, and we do not sell personal data to third parties.
5. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal and health information.
7. Health Information
As a healthcare provider, we collect and hold clinical records in accordance with professional and regulatory standards for physiotherapy and podiatry practice in Singapore. Health information is used solely for the purpose of providing your care, and is accessed only by clinicians and staff directly involved in your treatment, or as required by law.
8. Data Retention
We retain personal and clinical data for as long as necessary to provide our services, meet our legal and professional record-keeping obligations, and resolve any disputes. Enquiry form submissions that do not result in an appointment are retained only as long as needed to respond to your enquiry.
9. Your Rights Under the PDPA
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate personal data; and
- Withdraw your consent to our collection, use, or disclosure of your personal data, subject to legal or contractual restrictions.
To make a request, please contact us using the details below.
10. Third-Party Websites
Our site may contain links to the sites of partners, suppliers, or other third parties. We do not control the content of these sites and are not responsible for the privacy practices employed by them. Browsing any linked website is subject to that website's own terms and privacy policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically to stay informed of any changes.
12. Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please contact our clinic team or reach us directly at either of our locations listed on our locations page.
